The account holder has passed away, what can I do?
We recognize the profound difficulty of losing a loved one and are committed to providing you with support during this challenging time. If the account holder has passed away, you have a couple of options for managing their V4 Consumer account:
Your Options:
• Transfer the Account: If someone in the same household would like to assume responsibility for the account, we can facilitate transferring it into their name.
• Close the Account: Alternatively, you may decide to close the account completely.
What We Need: To initiate either of these changes, we require a copy of the deceased account holder’s death certificate. This ensures that we handle the updates securely and with due respect.